Refund & Return Policy
Last updated: February 2026
30-Day Return Window
At EvriBuy, we want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to initiate a return or exchange for any reason. This timeframe gives you plenty of time to inspect your order and decide if it's right for you.
Return Eligibility Requirements
For your return to be accepted, items must meet the following conditions:
- Items must be unused and in original, unworn condition
- Original packaging must be intact and undamaged
- Tags must remain attached
- Proof of purchase or order receipt is required
- Items must not show signs of wear or use
How to Start a Return
Step 1: Contact Us
Get in touch with our support team before sending anything back. We'll help verify your return eligibility and provide you with specific instructions.
Step 2: Receive Return Label
Once approved, we'll email you a prepaid return shipping label. Simply attach it to your package and drop it off at your nearest carrier location.
Step 3: Inspection & Refund
When we receive your return, we'll inspect the item and process your refund within 5-7 business days of approval. You'll receive notification at each stage.
Items We Cannot Accept Returns On
The following categories cannot be returned under any circumstances:
- Perishable items (fresh food, flowers, plants)
- Personalized or custom-made items
- Personal hygiene products (beauty, skincare, health items)
- Hazardous materials or flammable goods
- Clearance or final sale items
- Gift cards and digital downloads
- Items showing signs of damage from customer misuse
Damaged or Wrong Item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please provide photos of the issue and your order number. We'll investigate and resolve the issue promptly—you may not need to return the item.
EU 14-Day Cooling-Off Period
If your order is being delivered to a European Union country, you have the right to cancel your purchase within 14 days of delivery for any reason without providing justification. Items must still meet the standard return conditions (unused, original packaging, with receipt). Contact us to arrange your return.
Refund Processing
Timeline:
- Upon receipt: We notify you when your package arrives
- 5-7 business days: We inspect and approve your return
- 5-10 business days: Your bank processes the refund (this may take additional time depending on your financial institution)
Refunds are issued to your original payment method. Your bank may take 1-2 additional business days to display the credit in your account. If you don't see your refund within 15 business days of approval, contact us.
Exchanges
Need a different size or color? The fastest way to get your replacement is to return your original item through our standard return process, then place a new order for the item you want. We'll process both quickly to minimize any inconvenience.
Questions About Your Return?
Email Support
info@evribuy.co.uk
We'll respond within 24 hours
Live Chat
Available on our website during business hours
Monday - Friday, 9 AM - 6 PM GMT
Important Terms
- Returns without prior authorization will not be accepted
- Items sent back must match the description from your order
- EvriBuy reserves the right to refuse returns that don't meet policy requirements
- This policy applies to all orders placed on EvriBuy.co.uk
- This policy may be updated at any time; your return rights are governed by the policy in effect at the time of purchase