Returns Policy
Last Updated: January 2026
Our 30-Day Returns Promise
If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund — no questions asked.
Return Window
You have 30 days from the date of delivery to initiate a return or exchange for any reason. Once the 30-day window has passed, we are unable to accept returns except in cases of manufacturing defects or items that don't match their description.
How to Return an Item
Contact Us
Email us at info@evribuy.co.uk or WhatsApp us at +44 7472 089763 with your order number and reason for return.
Package Your Item
Repack the item securely in its original packaging (if possible) with all accessories, tags, and documentation included.
Send It Back
We'll provide you with a return label and instructions. Drop the package off at your nearest collection point.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to your original payment method.
Eligibility Requirements
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging with all tags attached
- Include proof of purchase or order confirmation
- Not be a non-returnable item (see below)
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Personal hygiene products once opened
- Personalised or custom-made items
- Digital downloads or gift cards
- Items marked as final sale or clearance
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free return and send you a replacement or issue a full refund immediately — no return needed in many cases.
Refund Timeline
- Day 1: You receive return confirmation email
- Day 2–5: We receive and inspect your item
- Day 5–7: Refund processed to your original payment method
- Day 7–12: Refund appears in your bank account (varies by bank)
Contact Us About a Return
Our team is here to make your return as easy as possible.