Returns and Refunds

We want you to be happy with your order. This page explains how to return something and when you will be refunded. Nothing on this page affects your legal rights.

15-day returns on every product

You can return any item within 15 days of the day you receive it, without giving a reason. Tell us within that time, and then you have 14 more days to send it back. This includes your right under UK law to cancel an online order within 14 days of receiving it.

Items should be unused, in the condition you received them and, where possible, in their original packaging. You may open and inspect an item as you would in a shop. If an item has been used beyond that, we may reduce the refund to reflect its loss in value.

Food, medicines and toiletries

You can return these within 15 days too, as long as they are unopened and still sealed. For health and hygiene reasons we cannot take back food, drink, medicines, cosmetics, toiletries or baby feeding products once they have been opened. If one of these items is faulty, damaged or not as described, you are fully covered even if it has been opened. See “Faulty, damaged or wrong items” below.

How to return an item

  1. Contact us with your order number and tell us what you would like to return and why. You can also email info@evribuy.co.uk or WhatsApp +44 7472 089763.
  2. We will reply by email with the return address and instructions. Please do not send anything back before you hear from us.
  3. Pack the item securely and send it using a tracked service. Keep your proof of postage.

Return postage

If you are returning an item because you have changed your mind, you pay the cost of sending it back. If the item is faulty, damaged or not what you ordered, we pay for the return or refund your reasonable postage.

Refunds

We refund your original payment method within 14 days of receiving your return, or of receiving proof that you have sent it. Delivery to you is free, so there is no delivery charge to refund. Your bank may take a few more days to show the money in your account.

Faulty, damaged or wrong items

We are sorry if this happens. Please contact us as soon as you can with your order number and a photo. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can reject them for a full refund within 30 days of receiving them. After that, we will repair or replace the item, and if that is not possible you may be entitled to a refund or a price reduction.

Cancelling before dispatch

If you want to cancel an order that has not been dispatched, contact us straight away with your order number and we will cancel it and refund you in full.

Cancellation form

You do not have to use a form to cancel. A clear message through our Contact page or by email is enough. If you prefer, you can copy the wording below.

To FARIOXA LTD, Office 18238, 182-184 High Street North, East Ham, London, E6 2JA, info@evribuy.co.uk: I give notice that I cancel my contract of sale of the following goods. Order number: … Ordered on / received on: … My name: … My address: … Date: …